Asked most often
Does it work without signal?
Narration does. Download a tour before you leave and the audio, stop list and route distances all work offline. Map tiles need a connection, so the map falls back to your stops on a plain background until you're back online.
Can I listen with friends on their own phones?
Yes — start a broadcast from your tour and invite them. They hear the guide and chat on their devices while the session is live. Ending the broadcast stops the stream for everyone.
How do I get a refund?
Subscriptions go through Google Play or the App Store. Request a refund with the store that charged you; we cannot reverse store billing ourselves. If a charge looks wrong, email support with the account email and store receipt.
The guide is talking about the wrong place
Check that location is on for the app and that the active stop matches where you are. You can also ask the guide to refocus on the stop you see, or open the map and select the correct stop.
Which languages can the guide narrate in?
The guide follows the language you use in chat and your profile preferences. Coverage varies by destination; if something is missing, tell us which language and city you need.
Where can I read about destinations before I travel?
Start with our Athens audio guide page, or browse all destination guides. Pages help you picture the walk — the tour itself is created in the app.
Can I use it on two phones?
Sign in with the same account on both devices. Tours sync through your account; download what you need before you go offline on each phone.
I never got the verification or reset email
Check spam and promotions. Open the link on any device — it does not have to be the phone with the app. From the app you can resend verification; from the web reset page you can request a new password link.
Safety on shared tours
How do Block, Report and Ban work?
On a shared Broadcast tour, tap another person’s name chip in the presence row, or long-press one of their chat messages.
Block
Stops chat and Broadcast presence both ways: neither of you sees the other’s messages or name chip. They are not notified and they stay on the tour unless the host also bans them. Unblock anytime in the app under Profile → Blocked & banned.
Report
Opens Help & support in the app with the person or message details filled in so you can tell us what happened. Reports go to support@anyaudioguide.com and a person reviews them. You can report someone from their name chip, or report a specific message from the long-press menu on that bubble.
Ban from tour (host only)
The tour host can ban a guest: they leave immediately and cannot rejoin that tour until the host unbans them under Profile → Blocked & banned. Ban does not block chat by itself. Guests cannot ban others — they can Block or Report.
How do I unblock or unban someone?
In the app open Profile → Blocked & banned.
- Unblock — restores chat and presence both ways (unless they still have you blocked).
- Unban — (hosts) lets a banned guest join that tour again with a valid invite.
How do I delete my Any Audio Guide account?
This page is for the Any Audio Guide app (published by Rihards Silins / Any Audio Guide). Use it to request deletion of your account and associated data.
In the app (fastest)
- Open Any Audio Guide and sign in.
- Go to Profile, then open your account / profile details.
- Choose Delete account and follow the confirmation steps.
By email
If you cannot use the app, email privacy@anyaudioguide.com from the address on your account and ask us to delete it. Include that email address so we can find the right account.
What is deleted
After the retention window below, we delete your account credentials, profile, tours, itineraries, guide chat history, uploaded media tied to your account, and related usage records we hold for the service.
What may be kept (and for how long)
- 30 days — After you delete in the app, the account stays recoverable if you sign in again within that period. Then it is permanently erased.
- Shared / broadcast tours — Content others still need may remain on their tours; your name is removed from that context where possible.
- Subscriptions — Store billing is separate. Cancel Any Audio Guide subscriptions in Google Play or the App Store if you want charges to stop sooner; deleting the account does not always cancel the store subscription by itself.
- Up to 14 days — Operational request logs (and no research voice clips) unless you opted in to product improvement.
- Up to 90 days — Optional product-improvement voice clips and related request logs if you opted in; also crash and diagnostic logs, then deleted automatically.
- Up to 7 years — Invoices and tax records we are legally required to keep.
Full detail: Privacy Policy. To delete data while keeping your account, see Delete your data.
How do I delete my Any Audio Guide data without deleting my account?
This page is for the Any Audio Guide app (published by Rihards Silins / Any Audio Guide). Use it to request deletion of some or all of your data while keeping your account.
In the app
- Open Any Audio Guide and sign in.
- To remove a tour and its itinerary and conversation history: open that tour’s settings or tour list actions and choose Delete / remove the tour.
- To change or clear profile details (name, city, interests, photo): open Profile and edit or remove those fields.
- To stop optional marketing emails: turn off marketing in Settings / Profile preferences, or use the unsubscribe link in a marketing email.
By email
Email privacy@anyaudioguide.com from the address on your account. Say what you want deleted (for example a specific tour, your profile photo, chat history, or all personal data except the account login). Include your account email so we can find the right record. We respond within 30 days, usually sooner.
What is deleted
Depending on your request: individual tours (stops, itinerary, guide chat for that tour), uploaded media for those tours, profile fields you clear, and other personal data we can remove while leaving the account active. After an email request we confirm what we deleted.
What may be kept (and for how long)
- Account login — Email and password (or passkey) stay so you can keep using the app, unless you also delete the account.
- Shared / broadcast tours — Material others still need on a shared tour may remain; your name is removed where possible.
- Up to 14 days — Operational request logs (and no research voice clips) unless you opted in to product improvement.
- Up to 90 days — Optional product-improvement voice clips and related request logs if you opted in; also crash and diagnostic logs, then deleted automatically.
- Up to 7 years — Invoices and tax records we are legally required to keep.
- Legal holds — Data we must retain for a lawful request or dispute, only as long as required.
Full detail: Privacy Policy.
Anything that isn't a support question.
Data requests, exports, deletions.